Returns, Replacement & Warranty

🛡️ 7-Day Replacement Guarantee

We stand 100% behind the authenticity and quality of every coffee machine, grinder, and accessory we supply. If any hardware item arrives with a factory manufacturing defect or transit damage, you are eligible for an immediate 1-to-1 replacement within 7 calendar days of delivery.

⚙️ Official Machine Warranty Terms

• Commercial Espresso Machines: 1-Year to 2-Year comprehensive warranty on internal boiler, group head solenoid valves, pump, and electrical boards. Free labor and original factory replacement parts.
• Domestic Machines & Electric Grinders: 1-Year official manufacturer warranty.
• Authorized Service Center: Warranty repairs are handled by certified technicians at our San Juan City service facility. We maintain inventory of authentic European spare parts.

☕ Specialty Roasted Beans & Consumables

To adhere to strict Philippine FDA health and food safety standards:

• Roasted coffee beans, tea leaves, and coffee capsules can only be returned if they remain in their original, unpunctured, hermetically sealed factory packaging with all security seals intact.
• Opened food and beverage consumables are non-returnable unless verified to be an incorrect item shipped in error.

📝 Simple 3-Step Return Process

1. Reach Out: Send a quick message via WhatsApp or Viber to +63 917 860 0808 or email contact@manila-coffee.com with your Order Number and a short video or photo demonstrating the issue.
2. Pre-paid Pickup / Drop-off: Our support team will issue a pre-paid return shipping label or arrange courier pickup for Metro Manila addresses.
3. Replacement Dispatch: Upon inspection at our service center, your brand-new replacement unit is dispatched immediately at zero additional shipping cost.